SUB ROSA PUBLISHING

Shipping & Returns

We ship internationally with DHL Express and FedEx. All shipments are fully insured against loss and damage. For all international shipments to selected countries, additional shipping costs will be added to the order summary on the checkout page once you've selected the destination country. This cost includes shipping insurance and delivery to door. The receiver will be responsible for the international custom/import fee and taxes which vary with every country.

 

Please check with your country's customs offices and consider the additional costs that might be involved.

 

If you're located outside the selected list of countries, reach out to the Sub Rosa team, and we will walk you through the required process.

 

FREE RETURNS (ARTWORK OR PRINT PURCHASES ONLY)

 

We want you to love your new masterpiece. If you get your art home and don't fall in love with it, or simply change your mind, we’ve got you covered.

 

All you need to do is repackage it in the original packaging, and send us an email within (7) seven days of receiving it. We will arrange for it to be picked up from you at a suitable time and send it back to the artist, fully insured and express. We cover the cost of return shipments (within Australia only) as well. You can opt for a full refund or store credit.

PEACE OF MIND 

 

You have one full week (seven days) from the time you receive an artwork to decide if you’d like to return it.

If you decide to return your piece, simply let us know and we’ll make it happen.

Upon processing your return, we’ll issue a full refund for your purchase.

Free Returns Australia wide. We'll pay the cost of return shipping anywhere in Australia. For international sales we'll cover freight of up to $100.

 

 

FREE RETURNS FAIR USE POLICY

 

Free returns are designed to ensure you get an artwork you love, and one that fits your space at home or work. With that in mind Sub Rosa will allow a customer to return up to two (2) artworks free of charge, with Sub Rosa paying the return shipping. Returns above this quantity require written approval from Sub Rosa. 

Lay-By orders are subject to different returns policy due to the fact they take an extended time to complete payment. In the event that the artwork from a Layby order is not suitable, Sub Rosa reserves the right to void the returns policy with prior notice or allow the return and the buyer may return the artwork in exchange for a gift voucher to the equivalent value of the artwork purchased. The gift voucher cannot be redeemed for cash, it can only be used to purchase an alternative artwork.

 

FREE RETURNS 

 

If an artwork is damaged in transit, we have it fully covered. You can either be refunded in full, request the artist to create something unique for you or purchase any other piece off Sub Rosa (store credit) immediately without having to wait for the insurance claim.

Insurance cases are handled fully by Sub Rosa team and artists are compensated in full as well (if damaged in transit due to courier handling).

If the artworks are returned directly by you, they must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to Sub Rosa.

Sub Rosa reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.

Return & Exchange Policy

(Artwork and Print Purchases)

Just contact us within 7 days of receiving your item.

FREE (7) SEVEN DAY RETURNS.

 

Sub Rosa pays for the safe return of the item.

 

We want you to love your new masterpiece. If you get your art home and don't fall in love with it, or simply change your mind, we’ve got you covered. All you need to do is repackage it in the original packaging, and send us an email within (7) seven days of receiving it. We’ll take care of the rest, with silver service.

 

Our Free Returns make buying art online a breeze.

 

PEACE OF MIND 

 

You have one full week (seven days) from the time you receive an artwork to decide if you’d like to return it, for any reason. If you decide to return your piece, simply let us know via email and we’ll make it happen. Upon processing your return, we’ll issue a full refund for your purchase.

Free Returns Australia wide. We'll pay the cost of return shipping anywhere in Australia. For international sales we'll cover freight of up to one hundred Dollars.

 

FREE RETURNS FAIR USE POLICY

 

Free returns are designed to ensure you get an artwork you love, and one that fits your space at home or work. With that in mind Sub Rosa will allow a customer to return up to two (2) artworks free of charge, with Sub Rosa paying the return shipping. Returns above this quantity require written approval from Sub Rosa. 

Lay-By orders are subject to different returns policy due to the fact they take an extended time to complete payment. In the event that the artwork from a Layby order is not suitable, the buyer may return the artwork in exchange for a gift voucher to the equivalent value of the artwork purchased. The gift voucher cannot be redeemed for cash, it can only be used to purchase an alternative artwork.

Framing. Where the customer requests an unframed artwork to be framed, or alteration to an existing frame, this results in either Sub Rosa or the Artist incurring additional cost to change the artwork for the customer. In the event that the artwork is returned, the amount refunded will net of these additional framing costs. 

 

INSURANCE CLAIMS 

 

If an artwork is damaged in transit, we have it fully insured. You can either be refunded in full, request the artist to create something unique for you or purchase any other piece off Sub Rosa (store credit) immediately without having to wait for the insurance claim.

Insurance cases are handled fully by Sub Rosa team and artists are compensated in full as well (if damaged in transit due to courier handling).

If the artworks are returned directly by you, they must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to Sub Rosa.

Sub Rosa reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.

Shipping Policy