SUB ROSA PUBLISHING

Privacy & Terms

Sub Rosa acts as a service provider for artists and authors looking to sell their creations, and individuals interested in purchasing, through an online marketplace. Sub Rosa publishes its own content as well as working in partnership with creators to realise their product in a commercial context. The website is operated by Sub Rosa Studio ABN 11 842 034 101.

 

INTRODUCTION

 

Before you use the Sub Rosa website you must read, agree with and accept all of these Terms and Conditions of Use, and Sub Rosa policies, including its Privacy and Security Policy, Shipping Policy, Art Consignment and Sale Agreement and Refunds and Returns Policy. These policies change from time to time, and they form part of these Terms and Conditions of Use. 

 

Sub Rosa reserves the right, at its absolute discretion, to change or modify all or any part of these Terms and Conditions of Use at any time, effective immediately upon publishing on the website (www.subrosa.studio).  If at any time these Terms and Conditions of Use are no longer acceptable to you, you should immediately cease use of the ArtGuru website. 

 

If you do not agree to accept and abide by these Terms and Conditions of Use, you should not access or use the Sub Rosa website.  

Privacy & Safety

Privacy & Security

 

INTRODUCTION

 

Sub Rosa regards user privacy as an important part of our relationship with our users. The following privacy policy applies to all ArtGuru users, and conforms to Internet privacy standards.

 

COLLECTION OF INFORMATION

 

In order to use the Sub Rosa website, Sub Rosa may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Sub Rosa is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website, mobile apps, live chat or social media accounts.

 

 

USE OF COLLECTED INFORMATION

 

Any details collected from Sub Rosa users are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. Collected information may also be used to send you marketing communications and remarketing digital advertising.

 

 

STORAGE OF COLLECTED INFORMATION

 

The security of your personal information is important to Sub Rosa. When you enter sensitive information (such as credit card numbers) on our website, Sub Rosa encrypts that information using secure socket layer technology (SSL). When Credit Card details are collected, Sub Rosa simply passes them on in order to be processed as required. Sub Rosa never permanently stores complete Credit Card details, though retains personal information for as long as a user account remains active.

Sub Rosa follows generally accepted industry standards to protect the personal information submitted to Sub Rosa, both during transmission and once Sub Rosa receives it.

 

 

ACCESS TO COLLECTED INFORMATION

 

If your personally identifiable information changes, you no longer desire our service, or wish to opt-out of your identifiable information being used for Sub Rosa digital marketing campaigns, you may correct, update, delete or deactivate your information by modifying your account on the website, or by emailing info@subrosa.studio

Provided all financials and/or disputes are cleared, all personal details will be deleted/de-activated from Sub Rosa system.

 

 

ORDERS

 

If you purchase a product or service, Sub Rosa may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal and billing addresses) and financial information (such as credit card number, expiration date, CCV number). Sub Rosa uses this information for billing purposes and to fill your orders. If Sub Rosa has trouble processing an order, it will use this information to contact you.

 

 

COMMUNICATIONS

 

Sub Rosa uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. Sub Rosa may also use this information for other purposes, including some promotional emails. If at any time a user wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing info@subrosa.studio

 

 

THIRD PARTIES

 

Sub Rosa may at its discretion use other third parties to provide essential services on our site or for our business processes. Sub Rosa may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Sub Rosa does not share any information with third parties for any unknown or unrelated uses.

These parties include but are not limited to digital marketing providers for advertising and remarketing campaigns, our freight provider, and any information collecting organisation nominated by the Australian Government for the purposes of managing the Resale Royalty Rights Scheme.

 

 

LEGAL

 

Sub Rosa reserves the right to disclose your personally identifiable information as required by law and when it believes that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

 

 

LINKS

 

Links on the Sub Rosa site to external entities are not covered within this policy. The terms and conditions set out in this policy only cover the domain name of wwwsubrosa.studio and www.subrosamusic.co.

 

 

CHANGES TO PRIVACY & SECURITY POLICY

 

If any changes are made to the this Privacy & Security Policy, Sub Rosa will post those changes to this policy on our website, so that you are aware of what information Sub Rosa collects, how it uses that information, and under what circumstances, if any, it discloses that information. Sub Rosa reserves the right to modify this policy at any time, so please review it frequently. If Sub Rosa makes material changes to this policy, the policy located on the website will be updated accordingly.

 

 

SECURITY

 

Sub Rosa uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

 

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Sub Rosa or any outside party.

All transactions are performed under 128 Bit SSL Certificate.

All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.

Stripe is an authorised third party processor for all the major Australian banks.

Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ArtGuru.

 

For more information about Stripe and online credit card payments, please visit https://stripe.com.

Customer Care